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Updated on December 21, 2021

A taxonomy allows you to classify or group similar content to organize your knowledge base and support a more efficient search and display of content. Pega Knowledge supports a multi-level taxonomy category structure to meet your business needs. You can assign a taxonomy category when you create content. The application also supports the linking of multiple taxonomy categories to content.

Pega Knowledge User Guide

Prior to creating your taxonomy categories, consider the most logical structure that aligns with how you want to organize and classify your content. Some organizations create taxonomy categories that match their organizational structure.

Note: The Uncategorized category is a required taxonomy level included with Pega Knowledge and cannot be edited. It is used for temporary movements of content from one taxonomy category to another. It is also used when you delete a taxonomy category that is in use. Because all content requires an associated category, any content assigned to a category you delete is temporarily assigned to the Uncategorized category until you assign it to another category.

Also, consider the approval process for the categories you are creating. You can use the normal approval process or you can specify that a Category knowledge expert approves the category, and optionally, all of its child categories if applicable. For more information, see Adding a new taxonomy category.

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