A taxonomy allows you to classify or group similar content to organize your knowledge base and support a more efficient search and display of content. Pega Knowledge supports a multi-level taxonomy category structure to meet your business needs. You can assign a taxonomy category when you create content. The application also supports the linking of multiple taxonomy categories to content.
Prior to creating your taxonomy categories, consider the most logical structure that aligns with how you want to organize and classify your content. Some organizations create taxonomy categories that match their organizational structure.
Also, consider the approval process for the categories you are creating. You can use the normal approval process or you can specify that a Category knowledge expert approves the category, and optionally, all of its child categories if applicable. For more information, see Adding a new taxonomy category.