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Updated on September 11, 2020

Negotiate recommendations to fit a customer's budget by using the discounts option.

If the discount for the recommendation is not sufficient, the Add discount Negotiator option shows all the available discounting options available for the customer.

Selecting a higher value discounts will likely increase the cost of the upgrade to your business, which is reflected in the investment shown in the cost area of the Negotiaton section.

For more information, see "Refining recommendations in Pega Next-Best-Action Advisor" in the Understanding Pega Next-Best-Action Advisor capabilities tutorial on the Pega Next-Best-Action Advisor product page.

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