As the implementation team, enable or extend features of your Pega Next-Best-Action Advisor application to meet your business requirements.

1. Integrate the application with your external systems of record.

   For more information, see Managing data and integration.

2. Change the default appearance and behavior of your interfaces.

   For more information, see Configuring user portals.

3. Support customers across channels.

   For more information, see:

   • Creating a self-service application
   • Chat and messaging
   • Pega Call
   • Email
   • Pega Knowledge
   • Additional interaction features

4. Configure Pega Customer Decision Hub.

   For more information, see Suggested actions.

5. Modify the service requests that define your workflows and add new service requests for business-specific processes.

   For more information, see Configuring service requests.