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Building the features of the Pega Next-Best-Action Advisor application

Updated on April 14, 2021

As the implementation team, enable or extend features of your Pega Next-Best-Action Advisor application to meet your business requirements.

Before you begin:

Configure your Pega Next-Best-Action Advisor application features by performing the following tasks from the Pega Customer Service Implementation Guide on the Pega Customer Service product page:

  1. Integrate the application with your external systems of record.

    For more information, see Managing data and integration.
  2. Change the default appearance and behavior of your interfaces.

    For more information, see Configuring user portals.
  3. Support customers across channels.

  4. Configure Pega Customer Decision Hub.

    For more information, see Suggested actions.
  5. Modify the service requests that define your workflows and add new service requests for business-specific processes.

    For more information, see Configuring service requests.

For additional information about Pega Customer Service, see Additional information.

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