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Creating your Pega Next-Best-Action Advisor application

Updated on February 10, 2021

Run the New Application wizard to create your implementation application.

Before you begin: Access the Organization landing page and create a customer organizational structure. For more information, see Adding an operator by using the organizational chart.

When you run the New Application wizard for Pega Next-Best-Action Advisor, it creates a set of Pega-provided access groups. You must then create your own operators and add them to the access groups that you create.

Caution: If a Pega Next-Best-Action Advisor application already exists in your system, running the New Application wizard overwrites some of the existing application settings. This will cause issues with your existing application. Having more than one active Pega Next-Best-Action Advisor application on the same Pega Platform instance is not supported. This includes custom applications built by you, and sample applications provided by Pega.
Note: If you want to implement Pega Next-Best-Action Advisor as part of your Pega Customer Service application, you do not need to run the New Application wizard, as Pega Next-Best-Action Advisor is a core part of Pega Customer Service. For more information, see the Pega Customer Service Installation Guide on the Pega Customer Service product page.
  1. Log in to Dev Studio using the operator ID, for example, [email protected], and the password that you specified for that operator.

  2. In the header of Dev Studio, click ApplicationNew Application.

  3. Follow the instructions in the New Application wizard.

    For more information, see Creating applications.
  4. Click Go to app.


The New Application wizard creates the application class structure for you. You can reuse the classes and rule sets that the wizard creates in your applications. When you implement your applications, you can then apply class hierarchy and inheritance principles to help you improve the maintainability and overall efficiency of your application.

For more information, see Class layers and Class hierarchy and inheritance.

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