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Completing the prerequisite tasks

Updated on April 14, 2021
  1. Ensure that you can stop and start the application server.
  2. Apply any required hotfixes by using the Hotfix Manager. For more information, see Applying hotfixes. To review the Pega Next-Best-Action Advisor hotfixes without using the Hotfix Manager, see the Pega Customer Relationship Management hotfixes page.
  3. Update the Pega Platform online help to the latest version from the Online Help Files section on the Pega Platform Update page. After you download the latest prhelp.war file, deploy it in your Pega Platform installation before continuing. For deployment information, see the Pega Platform Installation Guide for your application server.
  4. Install and configure Pega Customer Decision Hub 8.6, and ensure it is available for the Pega Next-Best-Action Advisor application to connect.
    For more information, see the Pega Customer Decision Hub Installation Guide on the Pega Customer Decision Hub product page.

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