Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Recommendation capability

Updated on May 10, 2021

Fulfill the first stage of the negotiation process by presenting the recommendation to the agent.

Each subscription on the account is represented as a row in the Recommendations section and is determined by the real-time container that is exposed by Pega Customer Decision Hub.

This recommendation is selected based on the propensity calculated by the adaptive models. The relevant rules are implemented through Next-Best-Action Designer.

Pricing
Pricing is the static amount of discounting available, which is constrained by an investment budget (as determined by the strategy). For example, when a manufacturer sets the price of their mobile device to $750, that price is fixed. As a telecommunications provider, you may choose to offer a $50 discount to the customer, but that impacts the cost of investment made to the them.

Each subscription is designated to a specific category of service, for example, Mobile or TV. The following types of subscription are available:

Shared
The subscription is not allocated to a specific individual and is instead associated with the household, for example, TV or broadband.
Individual
The subscription is allocated to a specific individual, for example, a mobile phone.
The next-best-action Recommendations section
A next-best-action Recommendations section that shows all available subscribers and the
          details of their recommendations.

For more information, see "Showing recommendations in Pega Next-Best-Action Advisor" in the Understanding Pega Next-Best-Action Advisor capabilities tutorial on the Pega Next-Best-Action Advisor product page.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us