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Skipping bundle configuration

Updated on November 9, 2021

When negotiating bundles, as a CSR, you can configure the bundle offer by, for example, choosing the mobile phone color. When the negotiation flow is a part of the embedded Pega Next-Best-Action Advisor implementation, as a SA, you can skip the configuration by deleting the dedicated configuration shape, for example, Equipment Details. The configuration shape is provided in Pega Next-Best-Action Advisor, but it is more typically used in Pega Customer Service™.

You can skip bundle configuration in a bundle negotiation case flow by performing the following actions.

Note: Bundle configuration is only supported by Pega Product Catalog.
  1. In the navigation pane of Dev Studio, click App.
  2. On the Classes tab, search for PegaComm-FW-CPMCFW-Work-Negotiation.
  3. In the list of results, expand Process > Flow.
  4. Click Negotiation
  5. In the Negotiate with contact case flow, save the rule to a ruleset in your implementation application, and then click Check out.
  6. Delete the bundle configuration step by right-clicking the Equipment Details shape, and then selecting Delete.
    "Media does not display"
    Deleting the bundle configuration step
  7. Click Save, and then click Check in.

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