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Upgrading Pega Next-Best-Action Advisor

Updated on April 14, 2021

Benefit from the latest improvements and features of Pega Next-Best-Action Advisor by upgrading your Pega Next-Best-Action Advisor application to version 8.6.

Important: Contact Pega Support to plan the specifics of the Pega Next-Best-Action Advisor upgrade process.
  1. Upgrade Pega Customer Decision Hub to 8.6.
    For more information, see the Pega Customer Decision Hub Upgrade Guide on the Pega Customer Decision Hub product page.
  2. Depending on whether you want to use Pega Next-Best-Action Advisor 8.6 capabilities, perform one of the following actions:
    ChoicesActions
    With Pega Next-Best-Action Advisor 8.6 capabilities
    1. Implement Pega Next-Best-Action Advisor 8.6. See the Pega Next-Best-Action Advisor Implementation Guide on the Pega Next-Best-Advisor product page.
    2. Map your current strategy rules to the Pega Next-Best-Action Advisor 8.6 containers.
    3. Recreate the required customized rules from your current version of Pega Next-Best-Action Advisor into Pega Next-Best-Action Advisor 8.6.
    Without Pega Next-Best-Action Advisor 8.6 capabilities
    1. Upgrade Pega Platform to 8.6.

      For more information, see the Pega Platform Upgrade Guide for your environment on the Deploy Pega Platform page.

    2. Perform regression tests on Pega Next-Best-Action Advisor and resolve any issues that might appear due to running an older version of Pega Next-Best-Action Advisor on a newer version of Pega Platform.

      For more information, see Define and confirm regression test requirements.

    For more information on Pega Next-Best-Action Advisor capabilities, see Tutorial: Understanding Pega Next-Best-Action Advisor capabilities on the Pega Next-Best-Action Advisor product page.

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