Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Tutorial: Configuring supporting decisions for Pega Next-Best-Action Advisor

Updated on April 20, 2022

Learn how to perform additional required configuration in the Pega Customer Decision Hub portal in order to configure supporting decisions for Pega Next-Best-Action Advisor.

Pega Customer Decision Hub

Use case

U+ Comm, a large telecommunications company, wants to create rich and rewarding experiences for their customers, while maximizing the revenue from their call center by using the next-best-action capability within Pega Customer Decision Hub.

As a strategy designer in a project team that uses the Next-Best-Action Designer template for Pega Next-Best-Action Advisor, finish your implementation by configuring the following supporting decisions for Pega Next-Best-Action Advisor to align with customer requirements:

Investment budget
Investment budget is the amount that you are willing to invest into the customer.
Advertised bundle
Advertised bundle is a fixed, preconfigured suite of offers.
Current bundle
Current bundle is the current holdings of the customer.
Search offers
Search offers is a feature that you can use to search for a particular offer by using keywords, for example, the name of a mobile phone model.

Use a supporting decision to associate a strategy with real-time containers, so that you can make any strategy available to external channels.

Important: As a best practice, test each supporting decision before creating the next one. For more information, see Verifying supporting decisions for Pega Next-Best-Action Advisor.

For more information, see Tutorial: Configuring Next-Best-Action Designer for Pega Next-Best-Action Advisor.

For general instructions on supporting decisions, see the Supporting Decisions landing page.

For the ease of performing tasks, familiarize yourself with Using a configuration modal window and Decision strategy components.

  • Previous topic Configuring supporting decisions for Pega Next-Best-Action Advisor
  • Next topic Configuring the investment budget

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us