For example, John Smith is a long-standing customer of U+ Comm, a large telecommunications company. John has an individual subscription consisting of a data and voice mobile plan, which is soon eligible for renewal. U+ Comm wants to offer John a new contract that includes his family, too – a multilevel household plan that includes his partner, his children, and his mother.
To understand how Pega Next-Best-Action Advisor specialists, Product Managers, or CSRs can assist customers like John by using Pega Next-Best-Action Advisor capabilities to present, refine, and negotiate recommendations, refer to the following topics:
- Creating actions for Bundle Negotiator in Pega Next-Best-Action Advisor
Retain customers by addressing their needs through Bundle Negotiator actions. When a customer makes a call to a customer service center, the action can be, for example: to retain the customer, to present the customer with a new offer, or to update the customer's address. You can create these actions in Pega Next-Best-Action Advisor and then use them in the enhanced Bundle Negotiator.
- Comparing actions with Bundle Negotiator in Pega Next-Best-Action Advisor
Use the enhanced Bundle Negotiator capabilities in Pega Next-Best-Action Advisor to quickly compare actions and to present the customer with a comprehensive offer in order to retain them.