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Agent queues landing page in Pega Predictive Diagnostic Cloud

Updated on October 12, 2021

Check information about the status of all the agent queues in your system and the details of each agent queue.

On the Agent Queues landing page, you can find the following types of information:

  • Metrics summary – The total number of agent queues, and the number of agent queues in the following states:
    • Scheduled
    • Immediate
    • Processing
    • Success
    • Broken
  • Agent queues details – Current and historical status and statistical information about the agent queues in your system.
    You can export the data to an .xlsx file.
Exploring the Agent Queues landing page in PDC
Exploring the Agent Queues landing page in PDC

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