The Pega Process Extender for Salesforce Lightning download file includes a sample application, CableConnect, to help you started. It is a simple application for creating and managing service requests similar to the CableConnect application in the Traditional Starter Packs.
CableConnect represents a typical service request scenario in which a case worker raises a service request. The application then routes the service request to the case manager or a technical case worker for further processing. The technical case worker uses the application to update status of the service request and resolve the case. For more information about the roles and operators, see Roles and operators. For more information about importing the application into Pega PlatformTM, see Importing CableConnect.
The application has the following components, each of which is customizable, and you can also add more components as needed:
Displays the cases assigned to you or your work queue.
The Task Label column displays the current state of a case. For example, the value is Service if the service selection is pending, Customer if the customer details are pending, and Address if customer address is pending.
Click the case ID to open the case. The case opens at the section where information entry is pending. For example, in the following figure, the selected case's service selection is pending.
Click the gear icon in the upper-right corner of the section to customize the columns, number of records displayed, and the column order.
Displays the case types that you can create in the application. Edit the component to add or remove case types. Click the button to open the service request to create a case. The application automatically assigns a case ID to every new case.
Enter the relevant details and click Submit to move to the next section of the service request form.
Click to save the form data, and then you can submit the request later.