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CableConnect (sample application)

Updated on October 14, 2022

The Pega Process Extender for Salesforce Lightning download file includes a sample application, CableConnect, to help you started. It is a simple application for creating and managing service requests similar to the CableConnect application in the Traditional Starter Packs.

CableConnect represents a typical service request scenario in which a case worker raises a service request. The application then routes the service request to the case manager or a technical case worker for further processing. The technical case worker uses the application to update status of the service request and resolve the case. For more information about the roles and operators, see Roles and operators. For more information about importing the application into Pega PlatformTM, see Importing CableConnect.

Figure showing the CableConnect application
The CableConnect application with the preconfigured components

The application has the following components, each of which is customizable, and you can also add more components as needed:

Note: Assistant, Recent Records, and Today's Tasks are Salesforce widgets. For more information, click the links.

My Assignments

Displays the cases assigned to you or your work queue.

Figure showing the Home screen in Salesforce Lightning with the Assignments section highlighted
My Assignments section in the CableConnect application in Salesforce Lightning

The Task Label column displays the current state of a case. For example, the value is Service if the service selection is pending, Customer if the customer details are pending, and Address if customer address is pending.

Click the case ID to open the case. The case opens at the section where information entry is pending. For example, in the following figure, the selected case's service selection is pending.

Figure showing the case details of the selected case, in the current example, the case's service selection is pending so the Service screen is displayed by the application
Service selection screen for the selected case

Click the gear icon in the upper-right corner of the My Assignments section to customize the columns, number of records displayed, and the column order.

Figure showing the customization options available in the My Assignments component
Dialog box with the configurable options available for the My Assignments section

Create Case

Displays the case types that you can create in the application. Edit the component to add or remove case types. Click the Service button to open the service request to create a case. The application automatically assigns a case ID to every new case. 

Figure showing the service request form
The Create Case screen with the service request form

Enter the relevant details and click Submit to move to the next section of the service request form. 

Click Save to save the form data, and then you can submit the request later.

Figure showing a confirmation that the case details are saved
Click Save to save the form data

Have a question? Get answers now.

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