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Roles and operators

Updated on October 14, 2022

The following table shows the operators in the CableConnect sample application. Click the links for each operator name to see the application workflow for the operator. The interface might differ if you view the application in Salesforce Lightning, but the overall functionality and workflows are the same. 

Operator NameRoleOperator IDAttributes
RepresentativeCase workerrep.cablecopegaRaises the service request on behalf of the customer.
TechnicalCase workertech.cablecopegaFulfils the service request, such as installation or repairs.
ManagerCase managermanager.cablecopegaApproves discounts.
Note: You might be required to change the operator ID password on your first login. You can disable the password-change requirement by logging in as an admin and disabling the password-change requirement.

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