Assignments in the Pega Process Fabric Hub
The Pega Process Fabric Hub offers tools to manage assignments to make workflow in your enterprise more efficient. Apart from accessing work routed from multiple applications, users can group and filter assignments for a clearer view of their workload.
The Pega Process Fabric Hub provides the following features to help users manage assignments more efficiently:
- Interwoven Worklist
- A consolidated list that gathers assignments from a worklist and work queues that a specific user can access. Users can filter and group assignments to meet their business needs. For example, users can group assignments by application or order the assignments based on priority.
- Next Best Work
- An algorithm that prompts users to pick up assignments with the highest importance. The algorithm includes the assignment urgency and the routing application in the calculations. Users with the configurator persona can adjust the algorithm by changing application weighting.
To learn more about assignments in the Pega Process Fabric Hub, see the following articles:
- Assignments management in the Interwoven Worklist
To improve daily work experience of case workers, provide a consolidated list of assignments that different application route. Use the Interwoven Worklist that offers both solutions for efficient work management and a holistic view on the workload. The Interwoven Worklist includes all tasks that are routed to a specific worklist or work queue.
- Grouping assignments in the Pega Process Fabric Hub
To access the information that you need faster and to plan your work more efficiently, group the assignments in the Pega Process Fabric Hub in a method that best complies with your business needs.
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