The Pega Process Fabric Hub
Pega Process Fabric is an architectural approach that provides capabilities for connecting and orchestrating work from distributed applications across your enterprise. Through the use of the Pega Process Fabric capabilities, you improve employee experience, gain visibility into cross-application workload, and achieve more rapid customer outcomes without rearchitecting the existing structure of your business applications.
The following figure visualizes several distributed applications and the centralized Pega Process Fabric application:
Pega Process Fabric offers the following features:
- A unified interface to gather information about assignments from multiple applications by generating insights, dashboards, and visualizations for management. Also, the Pega Process Fabric Hub promotes an ability to process assignments from one aggregated location instead of multiple separate applications by giving users a holistic view to help prioritize and coordinate assignment processing in the most efficient manner.
- Focus on connecting and federating work directly from one application to another, providing the ability to display, create, and update cases between applications.
The centralized application that aggregates tasks from distributed applications is the Pega Process Fabric Hub. The Pega Process Fabric Hub has the following key functionalities that support connecting to and managing work from multiple applications:
- The Interwoven Worklist that involves users who process assignments
- The Pega Process Fabric Hub Insights that involves users with managerial roles who monitor organization workflow
You implement the connection through the Pega Process Fabric Application Registry that involves users with developer roles and invokes the following processes:
- Synchronization of open assignments
- Mapping operators to respective work queues and worklists
- Fetching work queue metadata
The Pega Process Fabric Hub aims to improve efficiency of work processing by connecting independent and specialized applications seamlessly. As a result, you gain an improved employee experience and improved workload management. For example, you have better insight into which cases to prioritize, or you can identify trends in bottlenecks on a more holistic basis. Instead of creating a complex and extensive application that is difficult to maintain, you can create more granular applications, and then manage your work seamlessly in two ways: centrally in the Pega Process Fabric Hub, and in a distributed manner in Pega Platform. Consider the following scenario that presents possibilities that the Pega Process Fabric Hub offers:
Instead of creating a monolithic loan management application to process various operations, a developer can create multiple smaller applications such as:
- Loan application intake
- Customer onboarding
- Customer complaints
From the employee perspective, the Pega Process Fabric Hub brings more effectiveness and consistency to organizations in which work is distributed and covers many applications. Consider a scenario in which bank employees resolve assignments related to loan applications, document reviews, and customer onboarding by logging in to respective separate applications. Instead of switching between the applications, employees can access all their routed assignments in a single place, the Pega Process Fabric Hub.
The Pega Process Fabric Hub
The Pega Process Fabric Hub seamlessly syncs up with registered applications and accepts all the assignments that the applications route to a specified user or work queue. To ensure that users have access to the latest version of their worklists, the Pega Process Fabric Hub informs users when a registered application routes a new assignment. After a user clicks the assignment, a new screen opens. As a result, users save time and avoid having to switch between multiple applications.
Personas in the Pega Process Fabric Hub
The Pega Process Fabric Hub supports the following personas:
- A standard type of a persona who can process work by using a consolidated list of assignments, the Interwoven Worklist.
- A managerial type of a persona who can access the Interwoven Worklist and a reporting tool, the Pega Process Fabric Hub Insights, to monitor workflow in the applications registered with the Pega Process Fabric Hub.
- An administrative type of a persona who can access the Pega Process Fabric Application Registry to register and manager applications in the Pega Process Fabric Hub.
For more information about technical background for personas in the Pega Process Fabric Hub, see Configuring the Pega Process Fabric Hub.
The Pega Process Fabric Application Registry
The Pega Process Fabric Application Registry is a tool to register and activate remote applications with the Pega Process Fabric Hub by creating secure and reliable connections. The Pega Process Fabric Hub supports applications starting from Pega Platform 8.1. You can register applications from multiple instances of Pega Platform. The Pega Process Fabric Hub uses open APIs, so that other open API-based applications can connect with the centralized Pega Process Fabric Hub application.
The following figure presents a list of registered applications:
After you register an application, in the Application details section, you can review the activity log to understand operations and changes that your application undergoes in the Pega Process Fabric Hub. The activity log includes entries connected to application synchronization, synchronization of tasks and operators, changes of weighting, and actions that take place after you resynchronize your application, as shown in the following example:
The Interwoven Worklist
The Interwoven Worklist lists all the assignments that the applications registered to the Pega Process Fabric Hub route to a specific user or work queue. By analyzing the Interwoven Worklist, users can make informed decisions about which assignment to resolve next. The Interwoven Worklist provides the necessary context for an assignment, including the case ID, due date, priority, and the application that routes the assignment. After viewing details about the tasks, a user can decide on the most relevant assignment to process next.
To enhance workload management even further, the Pega Process Fabric Hub supports the Next Best Work logic, an algorithm that calculates the importance of routed tasks and prompts users to resolve the assignment with the highest score next. You can adjust the priority of each application to dynamically manage the workload within your organization. As a result, you can avoid bottlenecks and bring focus to tasks of a higher importance.
The following figure presents a list of assignments that are routed to a Pega Process Fabric Hub user:
The Pega Process Fabric Hub Insights
The Pega Process Fabric Hub Insights is a tool for users with managerial roles that you can use to conveniently track the work progress across your organization. The Pega Process Fabric Hub Insights lists all the assignments that the Pega Process Fabric Hub fetches, from all registered applications and to all Pega Process Fabric Hub users. With the Pega Process Fabric Hub Insights, you can identify any bottlenecks in the workflow so that you can dynamically respond to issues, for example, by reassigning tasks to users with greater availability.
The following figure presents data that you can gather through the Pega Process Fabric Hub Insights:
To learn more the Pega Process Fabric Hub, see the following articles:
- Personas in the Pega Process Fabric Hub
Personas represent types of users that can interact with the Pega Process Fabric Hub. Each persona has different available actions to perform and portals to access, based on its role in the organization. By understanding how different types of personas can operate, you can manage users more efficiently and ensure that every user has permissions to perform actions that directly relate to their responsibilities in the workflow.
- Deployment of the Pega Process Fabric Hub
The Pega Process Fabric Hub creates a consolidated list of assignments from different applications so that users save time and resources during work processing. Before you create connections between your applications and the Pega Process Fabric Hub, learn how to correctly deploy the Pega Process Fabric Hub.
- Remote applications in the Pega Process Fabric Hub
Remote applications publish data to the Pega Process Fabric Hub so that users can acquire a holistic view of the workflow in their organization, and consequently resolve work faster. By learning about remote applications, you can prepare to implement resource-saving solutions in your enterprise.
- Assignments in the Pega Process Fabric Hub
The Pega Process Fabric Hub offers tools to manage assignments to make workflow in your enterprise more efficient. Apart from accessing work routed from multiple applications, users can group and filter assignments for a clearer view of their workload.
- Pega Process Fabric Hub Insights
Pega Process Fabric Hub Insights is a tool that you can use to get a holistic view of a workflow in your organization by analyzing real-time data about assignments that remote applications publish to the Pega Process Fabric Hub. As a result, you can ensure that users resolve tasks within defined timelines, identify and fix bottlenecks, and ultimately improve workload management.
- Custom connectors for the Pega Process Fabric Hub
The Pega Process Fabric Hub is an application that consolidates assignments from multiple distributed applications, in order to speed up work processing and provide a comprehensive overview of the workflows in your organization. To incorporate non-Pega applications into centralized work processing, you can implement custom connectors to create communication with the Pega Process Fabric Hub.
- The Pega Process Fabric Hub troubleshooting
Fix any issues that might occur in the Pega Process Fabric Hub to ensure that users can process work without interruptions. The issues might occur after application registration or after deleting an application from the Pega Process Fabric Hub.
- Pega Process Fabric Hub FAQ
The Pega Process Fabric Hub is an application that facilitates consolidation of work from multiple distributed applications. With Pega Process Fabric Hub, you save time and increase efficiency because users can perform work without switching context several times during a workday. You can also get a holistic overview of the workflow from all the applications that you connect to the Pega Process Fabric Hub.
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