Setting the weighting for your applications
To indicate which assignments have the highest importance, set the weighting for your applications. After you set the weighting, users can use the Next Best Work logic to evaluate which task is the most appropriate to resolve next, instead of manually picking work from their worklist and available work queues.For example, you can configure the Next Best Work algorithm to first prioritize tasks from the Transaction disputes application, before moving on to assignments from the Loan Requests and Mortgages applications.
To apply the weighting, you select an integer that ranges from 1 to 10. The Next Best Work algorithm multiplies the weighting by the urgency and then prompts users to take assignments with the highest score first. The weighting applies to all the assignments that an application routes, including both the worklist of a specific user and the work queues that the user can access.
- In the navigation pane of the Pega Process Fabric Hub, click Settings.
- In the Application column, locate the application for which you want to specify the weightage.
- In the Weighting column, enter an integer between 1 and
10.10 indicates the highest importance and results in the highest score for the Next Best Work algorithm.
For example: In the following figure, the configuration results in the Next Best Work algorithm giving the highest importance to the Complaints application that has the highest weighting:
- Click Save.
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