A worklist displays open assignments that applications route directly to a specific user. Every user has a unique worklist of tasks to complete. A work queue is a list of open assignments that are available to a group of users, for example to all members of one team.

Interwoven Worklist is one of the functionalities that are available in Pega Process Fabric Hub. Interwoven Worklist collects all assignments that are assigned to a user from multiple registered applications, even across various Pega Platform systems and versions, starting with Pega Platform 8.1. As a result, users save time because they can access all their assignments in a single window, without switching between applications to check their worklists. Interwoven Worklist also provides better workload management because users can view a full list of assignments with due dates and priorities. Consequently, assignees can make informed decisions about which assignment to resolve next by taking into consideration tasks from across all their applications at once.

Interwoven Worklist synchronizes with applications in real time, which means that users receive information immediately after an application routes an assignment, as show on the following figure:

To avoid duplicating work, Interwoven Worklist marks completed assignments and makes them unavailable for users to pick up, both in worklists and work queues. In a work queue, Interwoven Worklist prevents users form picking up assignments on which another user already works.

After clicking an assignment link, Pega Process Fabric Hub redirects users to an application that includes the assignment. Users can work on the assignment directly in the application context.

For more sufficient workload management and enhanced prioritization, users can use Next Best Work algorithm to pick up tasks. The algorithm evaluates priority of assignments by multiplying assignment urgency and weighting that you can configure for every application. As a result, Next Best Work provides an assignment with the highest score.

The following figure presents Interwoven Worklist that includes assignments routed to a sample user and a button to prompt next best work:

Common work queue across multiple applications

Pega Process Fabric Hub synchronizes assignments, work queues, and operator mappings per registered application, and the remote application publishes this information during activation. When multiple applications use the same work queue, the work queue data synchronizes per application. In such scenario, a user of Pega Process Fabric Hub can view multiple entries for one work queue, and each entry corresponds to a different application. Also, Pega Process Fabric Hub displays an application context for each entry. As a result, when a user selects a work queue entry for a specific application, Interwoven Worklist displays assignments that come from the selected application only.

The following figure shows a list of work queues that a user can access, with an application context given for each work queue: