Extending Pega Process Fabric Hub data model with additional fields
With additional fields, you can present more detailed data in your Pega Process Fabric Hub to meet your unique business scenario needs.
For example, you can add an assignment field that corresponds with a geographic region that is related to the assignment. Consequently, you can conveniently filter your worklist and reports by the regions in which your company operates. For operator mappings, you can add fields that represent a specific skill and skill rating for an operator. As a result, you improve routing of assignments and the Next Best Work algorithm in Pega Process Fabric Hub.- assignment fields
- operator mapping fields
- case fields
- case to operator association fields
You can use additional fields for routing and reporting purposes, and you can also display the fields in the UI. For more information, see Optional: Displaying additional assignment and operator fields.
The following figure shows a worklist in Pega Process Fabric Hub that includes two additional fields, Region and Skills:
- Preparing for extending your data model with additional fields
Publish more information to Pega Process Fabric Hub than the default data model provides, so that you can more efficiently manage cases and assignments in your organization.
- Preparing additional assignment fields for publishing
Ensure that your remote application can correctly publish additional assignment fields to Pega Process Fabric Hub by configuring the pyPF_SetRequest data transform. For example, you can prepare your remote application to publish additional fields that pass information about a region, or the skills that are required to resolve the assignment.
- Preparing additional operator mapping fields for publishing
Publish your additional operator mapping fields to Pega Process Fabric Hub by configuring the pyPF_SetRequest data transform in your remote application. For example, you can publish additional fields that pass information about a region where users work, or skills that users need to have to resolve an assignment.
- Optional: Displaying additional assignment and operator fields
Apart from reporting and routing purposes, you can also display additional assignment and operator fields in the UI of Pega Process Fabric Hub. For example, in Interwoven Worklist, you can display a field that includes a geographical region that is related to an assignment or a field that includes the rating of a skill that is required to resolve the assignment.
- Preparing additional case fields for publishing
Ensure that your remote application can correctly publish additional case fields to Pega Process Fabric Hub by configuring a data transform. For example, you can prepare your remote application to publish an additional field that contains a case description.
- Preparing additional association fields for publishing
Ensure that your remote application can correctly publish your additional association fields to Pega Process Fabric Hub by configuring the pyPF_SetRequest data transform in your remote application. For example, you can publish a case participant additional field that passes information about the case participant's email address.
- Optional: Displaying additional fields in Swagger
For a more efficient integration between your remote application and Pega Process Fabric Hub, add information about the additional task, operator, case, and association fields to the Swagger document. As a result, you can include custom fields in your API calls.
- Deleting additional fields
Delete additional fields from Pega Process Fabric Hub when your business scenario changes.
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