An operator's access group affects what the operator can do in the application. In addition to the access group, the following fields in the operator record influence how the application handles assignment of work to the user:
- Work group
For more information, see Operators.Tip: In many implementations, it is more efficient for the application to set
values in the operator record during the authentication process than it is to have an
administrator manually maintain these records. These rules must be configured as part of the
authentication mechanism for your site. For more information, see Authentication services.