Products
Products contain information, networks, benefits, and cost shares. In Pega Product Composer for Healthcare, products are built from product templates and are the foundation of standard and non-standard plans that health insurance organizations take to market.
You configure cost shares and variations in a product. Although cost shares are configured as ranges in the product template, the product requires configuration of a specific value from within the range set at the product template level.
For information about how inheritance works, see How values are populated in Pega Product Composer for Healthcare entity fields.
Entering details for a new product
Configure a new healthcare insurance product by copying an approved product or using a product template that facilitates the efficient building of a product. Product templates outline the network structure, list of benefits, cost share ranges and defaults, and accumulator design that all support product configuration.
- In the header of Dev Studio, click .
- In the left navigation panel of your workspace, click .
- Click an option to configure a product by using a product template or copying from an existing product and then select the name of the product template or product from the Create or Copy list.
- Enter a name. For a new version of a product, you can keep the same name as the old version but you must change the effective dates. For a new product, even if you have different effective dates, you cannot have the same name as another product.
- Complete the required fields.
The following figure shows where you enter the details or metadata in the first step of the product wizard:
- Click Save to complete your product at a later time or Continue to configure cost shares and accumulators.
Configuring benefits for a new product
You can modify the coverage, for example, copayment or coinsurance, for a benefit that was previously included as part of a benefit set or as part of a grouper for a specific network. You add the values for the benefit-specific coverage, for example, deductible or out-of-pocket costs, during this step because these values were not inherited. You can also assign cost shares for specific conditions or assign limits to a benefit. In addition, you can add other benefits and groupers to the product.
For example, when you configure benefits for a product, you might limit physical therapy to 60 visits per year or require an authorization for certain conditions.
Additionally, you can set services that are covered and set services that are required.
- To add a benefit or grouper, follow these steps:
- On the Configure groupers and benefits page, click Add benefit/grouper.
- Complete the fields in the Add Benefit/Grouper to benefit tree window to add the grouper or benefit and click Submit.
- To modify the coverage of a single benefit, a grouper that contains multiple benefits,
or one benefit within a grouper, follow these steps:
- On the Configure groupers and benefits page, click the Configure item icon to the right of the benefit or grouper name.
- In the Configure details for product window, click the network for which you are modifying the benefit coverage.
- In the expanded Configure details for product window, click Edit.
- In the Configure or modify benefit-specific coverage dialog box, in the To edit, select one or more check boxes for corresponding fields section, select the Covered and required check box and click OK.
- Based on the specified benefit or grouper, click Covered
or Not covered. The shaded button shows the current setting.
- Click Mark complete, and then click Submit.
- To modify the requirement for services of a single benefit, a grouper that contains
multiple benefits, or one benefit within a grouper, follow these steps:
- On the Configure groupers and benefits page, click the Configure item icon to the right of the benefit or grouper name.
- In the Configure details for product window, click the network for which you are modifying the benefit requirement.
- In the expanded Configure details for product window, click Edit.
- In the Configure or modify benefit-specific coverage dialog box, in the To edit, select one or more check boxes for corresponding fields section, select the Covered and required check box and click OK.
- Based on the specified benefit or grouper, click Required
or Not required. The shaded button shows the current setting.
- Click Mark complete and then click Submit.
- To configure the coverage of a new or an existing benefit or grouper, follow these
steps:
- On the Configure groupers and benefits page, click the Configure item icon at the right of the benefit or grouper name in the list.
- In the Configure details for product window, on the Coverage tab, click the network name.
- In the Configure details for product expanded window, to update coverage information, click Edit.
- In the Configure or modify benefit-specific coverage dialog box, to update the network coverage values, select the check boxes in the Select the check box to edit the corresponding fields section or the Select the check box to configure the corresponding coverage section that you want to modify and click OK.
- In the corresponding sections in the Configure details for product window, modify the values, and then click Save or Save across networks. If you select Save across networks, select the network name check boxes that appear in the dialog box, and click Submit.
- To remove one or all changes that you made in steps c through e and restore the original values, click Restore, clear the check boxes in the dialog box, and click OK.
- Repeat step 4 to configure or modify each benefit or grouper.
- To configure the values and network contributions of annual maximum and lifetime
maximum, follow these steps:
- On the Configure groupers and benefits page, click the Configure item icon at the right of the benefit or grouper name in the list.
- In the Configure details for product window, on the Coverage tab, click the network name.
- In the Configure details for product expanded window, to update coverage information, click Edit.
- In the Configure or modify benefit-specific coverage dialog box, select the Accumulators check box. Then based on your business needs, select either the Annual maximum or Lifetime maximum check box, or both, and click OK.
- In the Configure details for product window, in the Annual maximum and Lifetime maximum fields, select the values.
- In each field, click the Cross network for icon, select one or more network name check boxes in the dialog box, and click Submit.
- Repeat step 5 as needed for each benefit.
- To specify that a benefit limit in a product applies to multiple networks, follow
these steps:
- Click the Configure item icon next to the benefit.
- On the Configure benefit details page, select a network.
- Click Edit.
- In the Configure or modify benefit-specific coverage dialog box, select the Accumulators and Limit check boxes and click OK.
- In the Accumulators section, clear the Limit not applicable check box.
- Enter the limit information in the fields.
- Click the Configure the cross-network for limit icon, select the networks that apply, and click Submit.
- Click Save.
- To create or modify variations of benefits or groupers, follow these steps:
- On the Configure groupers and benefits page, click the Configure item icon next to the benefit or grouper.
- In the Configure details for product window, click the Variations tab.
- Click the network link and then click Edit.
- Add or edit variations, click Save, and then click Submit.
- Repeat these steps for each benefit or grouper variation that you are creating or modifying.
- To configure additional details for a benefit or grouper, follow these steps:
- On the Configure groupers and benefits page, click the Configure item icon next to the added benefit or grouper.
- In the Configure details for product window, click Additional details.
- Click the network link.
- In the expanded Configure details for product window, click
Edit. To meet your business needs, you can configure fields for compliance support, documentation support, and claims instructions.
- Click Save and then click Submit.
- Repeat these steps for each new benefit or grouper detail that you are creating or modifying.
- To review the mapping for a benefit, follow these steps:
- On the Configure groupers and benefits page, click the Configure item icon next to the added benefit or grouper.
- In the Configure details for product window, click the Mapping tab.
- Review the information that you previously entered. Click Mark
Complete and then click Submit.
The following figure shows the benefit configuration in the product wizard:
If you need to make changes based on your review of the Mapping tab, you must modify the specific benefit. For additional information, see Configuring a benefit in Pega Product Composer for Healthcare.
- When you are finished configuring benefits and groupers, click Mark all as complete and then click Continue.
Optional: Changing the default benefit
During product creation, the product inherits the default benefit from the product template or a copied product. The default benefit best represents the cost share for the benefit category. The cost share, such as copay or coinsurance, on the benefit category displays in a Summary of Benefits and Coverage (SBC) document or in a sales application when using the Plan API.
In this wizard step, you can also change and add benefit categories. However, if you add a benefit category, there is no default benefit.
- In the Configure benefit categories step of the wizard, in the Benefit category column, click a tab to expand it.
- For the benefit that you are setting as default, click the Gear icon and click Set as default display benefit.
- Click Finish.
The following figure shows the benefit category seletion in the product wizard.
Changing or adding a benefit category
When you create a product, you can change the benefit category assignments for the product. For example, you might change the benefit category for the Office visit benefit from Inpatient services as defined during benefit creation to Outpatient services. You can also add a benefit category. However, if you add a benefit category, there is no default benefit.
- In the Configure benefit categories step of the wizard, in the Benefit category column, click a tab to expand it.
- Click the Gear icon to the right of the benefit that you are modifying.
- Click Change benefit categories.
- In the Change benefit categories dialog box, click Add benefit category and then enter and click a category from the list.
- Click Submit.
- When you have completed your changes, click Finish.
Selecting SBC metadata
In this step, you select the template that you want to use as the base for the SBC document in your product. Select the required networks from the product that you want to display in the SBC document. You must select at least 1 network; the maximum number of network selection is 3. The first network is considered In-network. You can provide names for the networks and order them as you want them displayed in the SBC document.
- In the Select SBC metadata step, in the SBC template field, enter and click the specified template.
- In the Select network order section, select the appropriate networks.
- In the Network name field, enter a descriptive name that corresponds to the network to the left.
- If you do not want to generate the SBC document in PDF format, select the
Skip SBC PDF Generation check box. This means that no SBC document in PDF format will be attached to the product.
- Click Continue to display the document.
The following figure shows the selection of SBC metadata with the product wizard:
Editing the SBC document
In the last step of the product wizard, the SBC document that is part of the product displays. You can edit the document and preview it.
- To preview the document, click Preview document.
- To edit the document by overriding values that were in the SBC template, follow the steps to edit a specific tab in the SBC template section.
- When you have finished editing the template, return to the product to complete the step.
- To restore all changed values to the values in the SBC document, click
Restore.
The following figure shows editing of the SBC document within the product wizard:
- Click Finish.
Extension rules for SBC in products
To meet your business needs, you can extend rules for SBC data within the product. For example, you might add more metadata fields in the Enter details step of the product.
Rule name | Description |
SelectSBCMetadataPreEXT | Use this data transform in the PegaPCS-HC-USA-Work-Commercial-Medical-Product class to set additional metadata on the product. |
SelectSBCMetadataPostEXT | Use this data transform in the PegaPCS-HC-USA-Work-Commercial-Medical-Product class to perform additional validations on SBC metadata in the product. |
SelectSBCMetadataPostEXT | Use this activity in the PegaPCS-HC-USA-Work-Commercial-Medical-Product class to perform additional validations and actions on the template post-SBC metadata selection in the product. |
EditSBCDocumentPreEXT | Use this data transform of the PegaPCS-HC-USA-Work-Commercial-Medical-Product class to update data that displays in the SBC document in the product. |
EditSBCDocumentPostEXT | Use this activity of the PegaPCS-HC-USA-Work-Commercial-Medical-Product class to perform additional validations or any more actions on the data. |
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