An operator’s access group affects what the operator can do in the application. In addition to the access group, these fields in the operator record influence how the application handles assignment of work to the user:
- Work group
For most implementations, it is a best practice to configure your application to set values on the operator record during the authentication process rather than requiring an administrator to manually maintain these records. You must configure these rules as part of the authentication mechanism for your site. For more information, see the Pega 8.4 help topic More about Authentication Services.