The work group setting in the operator record affects how your application delivers work to the operator. Pega Retail Advisor uses a single work group and workbasket to manage the customer queue. If you want to change the default work group, reviewReview the Operator record and determine the rules for assigning a work group to an operator or the role that multiple operators hold.
- In the header of Dev Studio, click .
- Select an operator ID.
- On the Work tab, review the work group information for the operator record.
- Determine your policy for assigning a work group to an operator or the role that multiple operators hold.For more information, see Fields for operator work groups, work queues, and schedules.