Intelligent guidance uses an Intent When rule to determine when a task should be suggested, queued, or automatically launched.

1. In the navigation pane of Dev Studio, click Records, and then expand Decision.
2. Right-click Intent When and select +Create.
3. Complete the following information.
   • Label - The name for your Intent When rule.
   • Status - Whether the rule is available for use.
   • Apply To - Interaction class, for example, MyApp-Work-Interaction.
   • Add to ruleset - An open ruleset to save the rule to.
4. Click Create and open.
5. Configure the Intent When rule by using one or more conditions.
   • Label - The name of the condition that you will use in the criteria logic
   • Data Source - The data source to use.
   • Field - The property from the data source to use.
   • Operation - The comparison operation.
   • Value - The value to compare the field against.
6. Use the labels from your conditions to complete the criteria logic, for example, (a and b).

• Creating an Intent Task