Pega Retail Advisor connects to Pega Customer Decision Hub to receive a list of actions, and then displays the action within the Pega Retail Advisor widget. For every action that you want displayed, you must create a service intent task, which is represented by a class and a flow. For more information on creating an intent task, see Creating an Intent Task. The intent task class must inherit from the corresponding class in the PegaMKT-Advisor ruleset. The intent task flow calls the corresponding flow in the PegaMKT-Advisor ruleset as a subflow.

• Creating a service intent task class

  To create a service intent task, you must first create a class that represents the task. The following three classes are available by default. You can use them as templates for adding new service intent tasks that suit your business requirements.

• Creating a service intent task flow

  After you create a class that represents the service intent task, you must create a flow. The following two flows are available by default. You can use them as templates for adding new service intent tasks that suit your business requirements.

• Creating an Intent Task