You can customize the budget calculation in Pega Next-Best-Action Advisor. For example, you can do this if you need to calculate the budget based on a customer's credit score.

1. Launch the Pega Customer Decision Hub portal.
2. Click Next-Best-ActionSupporting Decisions.
3. In the search text field, enter RetentionFinancials, and then click the strategy in the list of results.
4. Review the strategy and define the changes to meet your business requirements.

• Building features