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Implementing SMS notifications

Updated on September 12, 2020

Customers in a queue can be notified by SMS message when their service time approaches. To implement this function, save the PegaCA-Work-Interaction-Retail.HandleSMSProcessing activity to your implementation ruleset.

  1. In the Dev Studio header search box, enter HandleSMSProcessing, and then select the result which applies to PegaCA-Work-Interaction-Retail.
  2. Click Save As to save the activity to your ruleset.

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