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Mapping an action to an intent task

Updated on September 12, 2020

Pega Retail Advisor displays next-best-action suggestions received from Pega Customer Decision Hub. For each of these suggestions, Pega Customer Decision Hub sends an ActionID. When the associate clicks a suggestion, Pega Retail Advisor runs the intent task class and flow that are mapped to the ActionID of the received action.

Before you begin:

You must configure this mapping in a decision table. As part of this procedure, you can set an image for each action, and enable the peek-ahead feature, which displays the top offers (the default number of offers is three) in the Pega Retail Advisor widget.

  1. In the header of Dev Studio, click ConfigureCustomer ServiceCustomer experienceCustomer Decision Hub configuration.
  2. Click the Update button.
  3. Save the decision table in your implementation ruleset. For more information, see Decision Tables.
  4. In the ActionID column, enter the recorded ActionID that you want to map to an intent task. For more information, see Defining Pega Retail Advisor actions and containers.
  5. In the Return column, select the result for which you want to configure the mapping.
  6. Click the Results tab and then expand the Additional Allowed Results. When selected, each target property will be assigned the value specified section.
  7. Follow the examples and complete the necessary fields for each result.
    1. In the Result field, enter the name of the result that you selected in step 5.
    2. In the Value column, enter a value for each of the following target properties:

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