You can customize the budget calculation in Pega Next-Best-Action Advisor. For example, you might customize if you need to calculate the budget based on a customer's credit score.

1. Launch the Pega Customer Decision Hub portal.
2. Click Next-Best-ActionSupporting Decisions.
3. In the search text field, enter RetentionFinancials, and then click the strategy in the list of results.
4. Edit the strategy according to your business requirements.

• Building features