You can customize the eligibility calculation logic in Pega Retail Advisor. For example, you might customize if you need to calculate member eligibility based on a customer's credit score.

1. Launch the Pega Customer Decision Hub portal.
2. Click Next-Best-ActionSupporting Decisions.
3. In the search text field, enter MultiLevelEligibility, and then click the strategy in the list of results.
4. Edit the strategy according to your business requirements.

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