You can customize the eligibility calculation in Pega Next-Best-Action Advisor. For example, you can do this if you need to calculate member eligibility based on a customer's credit score.

1. Launch the Pega Customer Decision Hub portal.
2. Click Next-Best-ActionSupporting Decisions.
3. In the search text field, enter MultiLevelEligibility, and then click the strategy in the list of results.
4. Review the strategy and define the changes to meet your business requirements.

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