Production maintenance and monitoring includes the following procedures:

• Business rule maintenance in the Production environment

  As a manager, you can update Dialogs and Coaching Tips in a production environment by using the Tools Configuration option that is available in each process action of the case type. Managers can change these options without having to wait for a rule deployment, but must have the same privileges associated with the PegaCA:Manager role in order to maintain these rules.

• Application health monitoring
• Identifying and reporting issues

  As with any application, as your users begin to use the application they will encounter issues that they need to report. When deploying your application to a production environment, complete the following steps to help your users to identify and report the issues that they find: