Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Configuring notification thresholds

Updated on January 31, 2022

Pega Robot Manager can notify users of unexpected behavior or errors through webgadgets and email.

To learn more about creating notifications, notification channels, and notification preferences, see Engaging and notifying stakeholders. Note: To see notification preferences, you must define at least one case type.
  1. To be able to send notifications, first configure an email account.
  2. Set the Public Link URL to the following format: http://<host>/prweb/PRServlet. For more information, see Configuring the online help URL.
  3. Optional: Customize the default notification thresholds:
    1. In the navigation panel of Dev Studio, click Records.
    2. Expand the Decision category, and then click Decision Table.
    3. Click the pyGetThresholdByNotificationType decision table in the @baseclass class and save it to your application ruleset.
    4. Modify the default values of relevant notification types:
      • pyNotifyAutomationExceedsExecution – a notification is triggered when the time it took a robot to complete the automation was longer by the specified percentage than the value specified on the originating work queue. Default value: 20.
      • pyRobotQueueExceedingCapacity – a notification is triggered when pending items in any robotic assignment type (work queue) reaches the specified percentage of capacity. Default value: 80.
      • pyNotifyWorkQueueHasPastSLA – a notification is triggered when an assignment in a robotic queue (assignment type) reaches a specific percentage of the SLA deadline. Default value: 80.
      • pyNotifyRobotFailuresReachThreshold – a notification is triggered when a robot reaches a specific percentage of allowed failures within the alert evaluation time. Default value: 80%.
      • pyNotifyRobotReachConsecutiveFailuresThreshold – a notification is triggered when a robot reaches a specific percentage of the allowed consecutive failed assignments. Default value: 80%.
      • pyNotifyRobotReachedNotReadyThreshold – a notification is triggered when a robot exceeds s specific percentage of the predetermined time in which a robot can remain in the Not ready state. Default value: 80%.
    5. Modify the labels in the user interface so that they match the customized values.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us