You can use Pega Robot Manager to deploy automation
packages to users who run desktop automations on their local workstations.
For example, you want contact center agents in the customer service department
to run an automation package that assists the agents in collecting claim information. You
also want to deploy a different automation package to accountants in your finance
department. You can model your organization in Pega Robot Manager, and
then assign the automation packages to different departments and individual
- Adding departments
You can add multiple top-level departments and subdepartments, either manually or by using a .csv file to import departments in bulk.
- Adding users
You can add users to departments and specify the user access groups, which are associated with the roles that define the tasks that the users can perform.