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Managing work groups and assignment types

Updated on January 31, 2022

You can use Pega Robot Manager to manage your work groups and assignment types in several ways.

For example, you can create work groups and assignment types, as well as start, stop, and change priority assignment types. You can also monitor health of your work groups and process failed assignments.
Assignment types in Pega Robot Manager correspond to work queues in Pega Platform.
  • Creating robotic work groups and assignment types

    Organize robots into work groups that are customized for achieving a specific business objective. For each work group, create work queues that hold work to be assigned to robots.

  • Monitoring work groups

    You can create a new work group and get an overview of all your existing work groups, see how many robots and assignment types there are in each work group, and see if there are issues in a work group that need to be addressed.

  • Reprioritizing assignment types

    Robots can retrieve assignment types by using one of the following methods: by urgency, or by their order on the work group page. By default, robots retrieve assignments based on their urgency.

  • Starting and stopping assignment types

    After you start an assignment type, active robots start processing assignments of that type. You can stop an assignment type if an application that is required for the automation is currently down, or if you want robots to focus on more important assignment types.

  • Configuring assignment types

    In Pega Robot Manager you can configure information about assignments. For example, you can specify several assignments in a queue which, when exceeded, results in a warning notification.

  • Modifying the heartbeat and work polling intervals

    Each Robot sends a heartbeat, or periodic message, to your Pega Robot Manager application to indicate that the robot is still running and available.

  • Viewing conflicts for work assignments

    You can view work assignments for which there are conflicts. Conflicts appear when an automation was successfully run but returned data that did not meet validation criteria for the case or assignment.

  • Viewing work assignments time-outs

    You can view work assignments that have timed out. A work assignment is considered timed out when a robot that accepted an assignment does not report that it was successfully completed before a certain period of time has passed.

  • Processing failed assignments

    If an assignment is not successfully processed (automation failed for that assignment), you can requeue it so that it can be processed again or you can skip processing of the automation by manually continuing the flow in a case type. You can also requeue multiple failed assignments at a time.

  • Handling underperforming robots

    Pega Robot Manager monitors failed robotic automations over a period of time to stop underperforming robots. By identifying and stopping robots that fail their assignments too often, Pega Robot Manager reduces the total number of failed assignments as well as the maintenance effort needed from human operators to clear such assignments.

  • Configuring robot intervals

    Keep your robots in check by configuring the frequency with which various events that are related to robot performance and health occur.

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