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Processing a single failed assignment

Updated on January 31, 2022

You can requeue a single assignment so that it can be processed again or manually continue a flow in a case type to skip processing on an automation.

  1. In the application header, click Issues.
  2. Click Failures tab.
  3. From the drop-down list, select the type of assignment for which you want to view failed assignments.
  4. In the span Failure column, click the case that contains the failed assignment that you want to process.
  5. In the Assignments section, click Begin.
  6. Perform one of the following actions:
    • To manually continue the flow, select ActionsResume manually, and then click Submit.
    • To address the invalid data and to requeue the item so that it can be processed again, perform the following actions:
      1. Optional: Click ActionEdit to update a field.
      2. Click Submit.

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