Robots can retrieve assignment types by using one of the following methods: by urgency, or by their order on the work group page. By default, robots retrieve assignments based on their urgency.
- In the application header, click Robots.
- Click the work group that contains the assignment type that you want to reprioritize.
- In the Assignment types section, click the Pencil icon.
- Perform one of the following actions:
- To prioritize by assignment type, select the Assignment type radio button and use the drag handles to reorder the list.
- To prioritize by urgency, select the Most urgent radio button.
- Click Submit.