Pega Robot Manager provides a variety of predefined roles that you can assign to new users. These roles define a set of permissions for users to perform specific types of tasks.

For example, the Robot Manager administrator, Developer, and User admin roles can access the Pega Robot Manager portal directly through a browser window, to manage robots, other users, modify robot configuration files, view reports, adjust auto-balancing, schedule robots, and so on.

Another important user role in Pega Robot Manager is Runtime user. Typically, administrators grant the Runtime user role to robot operators that assist case workers (for example, call center agents), or perform unattended background activities. To operate properly, robot operators must access Pega Robot Manager indirectly through a service connection to retrieve automation packages and configuration file updates.

Depending on your security policy and implementation of your robotic solution (unattended or attended), you can authenticate various user roles through basic or single sign-on (SSO) methods.