You can manually add users to departments in your corporate hierarchy.

1. In the navigation pane of Pega Robot Manager, click OrganizationUsers.
2. To add a new user, click ActionsAdd user.
3. In the New user dialog box, in the First Name field, enter the first name of the user.
4. In the Last Name field, enter the last name of the user.
5. Click the Department field and select the department to which the user belongs.
   The department must be at least the third level in the organizational hierarchy.
6. In the Role field, press the Down Arrow key and select the access group to which the user belongs.
7. Optional: To enable the user to receive notifications, for example, in case of robot issues, populate the Email address field.
   Note: When you populate this field, email address automatically becomes the user identifier. You can change the user identifier, as needed.
8. Specify the user identifier by populating the Identifier field.
   When you add users through the Pega Robot Manager portal, the Identifier becomes their Operator ID in Pega Platform.
9. In the Status field, press the Down Arrow key and select the status of the user.
10. Click Submit.
    See the following figure for reference: