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Resolved issues in Pega Robot Manager

Updated on January 13, 2022

Pega Robot Manager continuously improves user experience and optimizes application performance, including addressing known issues.

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For more information about each issue and how it was resolved, see the following table:

Pega Robot Manager 8.6.2

Issue ID*DescriptionSolution
BUG-671539When you upgrade from Robot Manager 8.6.1, a database error can occur during the package import due to a column name exceeding 30 characters.  An upgrade utility copies data to a new column to ensure that the package import completes without errors. 

BUG-669475

When a robot posts an assignment for the first time after the alert evaluation interval, the system uses the default consecutive threshold value of 5 instead of the value in the work group metadata.

The system now accesses the work group metadata when comparing consecutive threshold values. 

BUG-660185

Selecting a user from a drop-down list on the Runtime Config assignment flow is inefficient when the list is long, and it is not possible if the list exceeds 10,000 users. 

Lists that exceed 10,000 users do not affect the Runtime Config assignment flow. Rather than scrolling through a drop-down list, you can use the auto-complete feature to filter the list of users. The field lists matching results after you enter three or more characters. 

BUG-657076

BUG-655573

The user list cannot exceed 10,000 records, which causes issues with package assignment.Lists that exceed 10,000 users do not affect the package assignment flow. 
BUG-626059

Cloud: Cannot download the log file from the Issues landing page when the content storage differs from the Pega database.

You can now download automation issue log files when your content storage differs from the default Pega database.
BUG-670641When completing a manual archive or purge on the Settings > Reports page, the page does not show the progress and completion banners for these actions. The Reports page now displays the progress and completion banners for manual archive and purge actions. 
BUG-602485The system receives a code status of 200 if a robot posts the same assignment result twice.If a robot posts the same assignment result twicefor example, due to an issue with Runtime configuration, the assignment status now displays the status: 404 - Resource not found.
BUG-672455

Work group and work queue names that include the following characters result in errors in the Robot Manager portal and/or Dev Studio: 

  • + 
  • !
  • =
  • [] 

When saving a work group or work queue, the system now checks for the +, !=, [ and ] characters and includes these characters in the error message.

BUG-672099The work group name cannot include a $ character, but $ is not in the error message that lists the characters that are not allowed. The error message that lists the characters that are not allowed in work group names now includes the $ character.
BUG-668448

After a user deletes data on a page, such as the Settings > Reports page, the message to inform users in other sessions of the page that they have to refresh the page for the latest data does not show the name of the user that deleted the data. 

The message that informs users to refresh to get the latest data now lists the name of the user who deleted data in another session. 
BUG-661218

The system migrates binaries and metadata to the deployment repository for packages that are not in the deployment information table.

Error handling logic now displays an error message and prevents the migration of binaries and metadata for packages that do not have records in the deployment information table.

BUG-661221If a metadata file is missing from the development environment, an error message does not warn of this issue when publishing from development to the production environment.If a metadata file is missing from the development repository, an error message indicates that the metadata is not present when users attempt to publish to the production environment.  
BUG-664745Navigating to a drill-in page for any package from the Packages page results in an access control warning message.The system does not display an access warning message when you navigate to drill-in pages from the Packages page.  
BUG-646626On the Assignment types drill-in page, if you click Activity and then click a page link at the bottom of the results, the system displays an error message because live updates are still occurring.  When you launch a new page of activity results, the system now blocks live updates to the list and does not display an error message.
BUG-649557

After an upgrade, work groups display incorrect KPI values for assignment types and robots. The KPI values are incorrect because the system archives the automation history before the upgrade and then omits archived automations from the KPI calculation after the upgrade.

The work group KPI calculation now includes archived automations.

BUG-650196

BUG-671394

 

Widgets on the Dashboard and specific pages might display the wrong DateTime value for time-outs because they use the pxSaveDateTime property. The DateTime value changes every time the case is updated rather than maintaining the DateTime value of the automation time-out.

For example, if an assignment times out, after a certain amount of time the assignment exceeds its SLA. If an SLA agent updates the case, the DateTime value shows the date and time of the update instead of the date and time of when the automation timed out. This incorrect value displays on the Dashboard under Automation issues and on the Issues page, under Time-outs, in the Time of occurrence column.

The DateTime value now reflects the correct DateTime value for when an automation timed out, where appropriate.

 

BUG-650530

The system allows the user to add two work groups that have the same assignment type name in the new application wizard

The system now prevents users from adding work groups that do not have unique assignment type names.

BUG-651247

The screen does not display messages for 401 or 403 errors if these issues cause the Robot Manager deployment to fail. 

The screen now shows these error messages if the Robot Manager deployment fails due to any 401 or 403 reasons.

BUG-652223If you edit the name of a unit in the hierarchy, an error occurs when you try to add a user to the unit. 

The refresh setting ensures that the system saves edits to unit names in the hierarchy and selects the new name in the Create new user dialog box. 

BUG-653031

While checking whether Auto-balancing moves a robot, Robot Manager does not consider the state of the robot.

Added a new check that identifies if robots are in a running state, stopped state, or standby state to ensure that robots moved to work groups for Auto-balancing return to their scheduled work group when appropriate.

BUG-657370PDC: The pyGetNotificationsForOperator query causes the PEGA0005 alert.Improved the report definition to accelerate query completion.
BUG-657408PDC: The pzGetCommandAndSvcOpDetailsForAllRobot activity causes the PEGA0005 alert.Improved the report definition to accelerate query completion.
BUG-657409PDC: The pzGetRuntimeConfigAssignmentsForOrg activity causes the PEGA0005 alert. Improved the report definition to accelerate query completion. 
BUG-657369PDC: The pzUpdateRobotHeartbeatWrapper activity causes the PEGA0005 alert.Improved the report definition to accelerate query completion.
BUG-657368PDC: The pzValidateRoboticOperatorAvailability activity causes the PEGA0005 alert.Improved performance by retrieving details from the report definition to reduce the number of database queries.
BUG-653107PDC: The pyGetNotificationsForOperator query to get notifications takes too long to complete, causing the PEGA0005 alert.Improved the report definition to accelerate query completion.
BUG-649686PDC: Prolonged database queries by the Auto-balancing engine cause the PEGA0005 alert.Improved the report definition to accelerate query completion.
BUG-655001PDC: The D_pzCaseAssignmentsPastSLAByApplication activity causes the PEGA0053 alert.Improved the report definition to accelerate query completion. 
BUG-653400PDC: The CommandStatus REST service causes the PEGA0011 alert.Removed redundant steps to decrease the duration of the REST call.
BUG-649806PDC: The Heartbeat REST call causes the PEGA0011 alert.Removed redundant steps to decrease the duration of the REST call.
BUG-653405PDC: The Packages REST service causes the PEGA0011 alert.Removed redundant steps to decrease the duration of the REST call.
BUG-661164PDC: The Packages_Assignment REST service causes the PEGA0011 alert.Updated the strategy for loading page data to decrease the duration of the call.
BUG-653404PDC: The Profile REST service causes the PEGA0011 alert.The report definition now allows the null value for filters that might not have a value and checks for case. 
BUG-653401PDC: The Register REST service causes the PEGA0011 alert.Removed redundant steps to decrease the duration of the REST call.
BUG-653402PDC: The RM_Details REST service causes the PEGA0011 alert.Removed redundant steps to decrease the duration of the REST call.
BUG-653399PDC: The RPA_Svc_Heartbeat REST service causes the PEGA0011 alert.Removed redundant steps to decrease the duration of the REST call.
BUG-653407PDC: The RuntimeConfig REST service causes the PEGA0011 alert.Removed redundant steps to decrease the duration of the REST call.
BUG-658353PDC: The pzGetOperatorsBelongToCurrentApplication activity causes the PEGA0053 alert.Updated the data loading strategy to load data pages only if a user enters three or more characters. 
BUG-649905PDC: The pzSetWorkGroupAdditionalDetails activity causes the PEGA0005 alert.Improved the activity performance. 
BUG-658441PDC: The D_pzGetOperatorsBelongToCurrentApplication activity causes the PEGA0053 alert.Updated the refresh strategy of the data page to reload data more efficiently.  
BUG-577319PDC: Frequent reloading of the D_pxFetchEntityHierarchy data page causes the PEGA0053 alert.Updated the reload strategy of D_pxFetchEntityHierarchy to reload data less frequently.
BUG-653558

PDC:The D_pzGetRuntimeConfigByEntity activity causes the PEGA0053 alert. 

Updated the refresh strategy for the data page to reload by time interval instead of by each interaction. Updated the activity to clear the data page when appropriate, such as when an assignment is removed in Robot Manager.
BUG-653473PDC: The pzGetRepositionPrivilegeValue activity causes the SECU0019 alert.Moved the activity registration to a different section.

* For internal tracking purposes

For more information about each issue and how it was resolved, see the following table:

Pega Robot Manager 8.5.3

Issue ID*DescriptionSolution
BUG-654301Stale robotic operator ruleset deleted after upgrade.The ProcessStaleRobot agent no longer deletes stale robot operators from the Robots landing page by removing the associated ruleset from the operator record after an upgrade. Instead, the agent stops stale robots and moves them to the Offline status.
BUG-654928All robot activities window in the robot drill-in does not list activities that are in progress.The activities that are in progress are available in the All robot activities window for each robot operator.
BUG-654957The work group name cannot exceed 32 characters.The work group name can have up to 64 characters.
BUG-654968Receiving the 200 and 207 code status if a robot posts the same assignment twice.If a robot posts the same assignment result twice (for example, due to an issue with runtime configuration), the assignment status now displays the status: 404 - Resource not found.
BUG-654298Standby and active robots with enabled schedules are not auto-balanced.For robots running on schedule and in the Otherwise state, Robot Manager moves such robots between work groups as expected if no scheduled action is going to take place in the next 15 minutes.
BUG-654299Robot Manager UI links do not work after clicking Open Robot Manager in an email notification.The URL in the Open Robot Manager email button now addresses the issue.
BUG-654300Robot Manager does not delete the STOP_NOW, or any other command when a robot machine crashes. When the machine that hosts a robot crashes, Robot Manager deletes pending commands for that robot.
BUG-654347An incorrect icon displays on work group tiles for users with read-only access.For users who have read-only access to the list of work groups in Robot Manager and applications built on Robot Manager, the icons that indicate the work group settings (for example, whether auto-balancing is enabled) display correctly.
BUG-654348Robot Manager deletes a reporting setting when multiple users are modifying that setting simultaneously.When a user updates a reporting setting while another user has already deleted that setting from the application in another session, Robot Manager creates a new version with an updated value.
BUG-654352Robot drillI-in: The Last active date-time property value becomes empty when the status of the robot changes while the View all audit window is open.When clicking View all audit for a robot, that robot's status on the Robot drill-in page updates correctly. The Last active property now displays the actual value.
BUG-654520Robot Manager shows an incorrect number of users assigned with a package version in a department unit.Robot Manager now uses the identifier to determine the number of users assigned with a package version in a unit.
BUG-654933A confusing validation message is displayed when a user does not have a work group associated with them in the Work group and requestor mapping decision table.

The validation message was changed in the following way:

Operator <operator_ID> has no work group specified in the work group and requestor mapping table.

BUG-654985The Last active property value for new robots is not blank.The Last active property value in the Robot drill-in screen is empty for new robots or robots that never became active. 
BUG-655288Assignments in Robot Manager have Unknown automation status if no file attachment was sent.  Assignments that did not include a file attachment in the robot response message (for example, error log) but were completed successfully are correctly classified as Completed in Robot Manager.
BUG-655598The user list cannot exceed 10,000 records, which causes issues with package assignment.User lists can now exceed 10,000 records, without impacting the package assignment flow. Additionally, you can now find a specific user record by using the autocomplete.
BUG-655551Redundant information in the logs in response to a RPA Service registration error.If a user does not have the pyGetAccessGroupForRobotByWorkGroup decision table entry empty, the error message in the logs returns only the necessary information, for example, Robot registration failed: Found an empty access group when registering <robot_name>
BUG-654296Robot Manager does not count excess robots properly in work groups enabled for auto-balancing.The step to re-calculate the number of excess robots after the auto-balancing engine issues the STOP command to robots in the ready state now provides the correct value.
BUG-657080Cannot view the user list if that list exceeds 10,000 records.You can navigate through a user list when the database contains more than 10,000 records.
BUG-659474Cloud: Cannot download the log file from the Issues landing page when the content storage differs from the Pega database.The content storage implementation was improved to eliminate the issue. You can now download automation issue log files when your content storage is different than the default Pega database.
BUG-650125Robotic work groups display wrong KPI values because of omitting archived automations from calculations.Work group KPI calculation now includes archived automations.
BUG-660854With more than 10,000 users in an application, the Robot Manager portal is not responding while assigning a user a Runtime configuration file from the Runtime config drill-in screen.You can now search for users by using a new autocomplete field.
BUG-660866PDC: The CommandStatus REST service causes the PEGA0011 alert.Decreased the REST call duration.
BUG-661937PDC: The Heartbeat REST call causes the PEGA0011 alert.Decreased the REST call duration.
BUG-662184PDC: The Packages REST service causes the PEGA0011 alert.Decreased the REST call duration.
BUG-653406PDC: The Packages_Assignment REST service causes the PEGA0011 alert.Decreased the REST call duration.
BUG-660868PDC: The Register REST service causes the PEGA0011 alert.Decreased the REST call duration.
BUG-660867PDC: The Get RM endpoints REST service causes the PEGA0011 alert.Decreased the REST call duration.
BUG-662629PDC: The pzGetCommandAndSvcOpDetailsForAllRobot activity causes the PEGA0005 alert.The report definition has been improved to accelerate query completion.
BUG-661657PDC: The pzUpdateRobotHeartbeatWrapper activity triggers the PEGA0005 alert.Decreased the activity processing time.
BUG-661427PDC: The pzValidateRoboticOperatorAvailability activity triggers the PEGA0005 alert.Decreased the activity processing time.
BUG-659772PDC: Prolonged database queries by the Auto-balancing engine trigger the PEGA0005 alert.The report definition was improved to accelerate query completion.
BUG-659779PDC: The pyGetNotificationsForOperator query to get notifications takes too long to complete, causing the PEGA0005 alert.The report definition was improved to accelerate query completion.
BUG-659780PDC: The pyGetNotificationsCountForOperator query to get the notification count takes too long, causing the PEGA0005 alert.The report definition was improved to accelerate query completion.
BUG-661409PDC: PEGA0035 alert in the activity pzGetRoboticWorkBasketAssignmentsImproved the report definition to address the root cause of the alert.
BUG-661170PDC: The D_pzGetOperatorsBelongToCurrentApplication activity causes the PEGA0053 alert.The reload strategy of the D_pzGetOperatorsBelongToCurrentApplication activity has been updated.
BUG-654346PDC: The D_pzCaseAssignmentsPastSLA activity is being reloaded frequently, causing the PEGA0053 alert.The reload strategy of D_pzCaseAssignmentsPastSLAhas been updated.
BUG-655208PDC: Frequent reloading of the D_pxFetchEntityHierarchy data page causes the PEGA0053 alert.The reload strategy of D_pxFetchEntityHierarchy  has been updated.
BUG-663783PDC: EXCP0001 found in the pxTransferAssignment activity when invoked from the pzProcessRoboticAssignments activity.A detailed log message was added for orphan assignments.
BUG-663805PDC: EXCP0001 found in the pzGetRoboticConsolePeopleList activity.The exception was removed.
BUG-664274PDC: The Package drill-in screen causes the SECU0019 alert.The section was updated to receive live updates.
BUG-654303PDC: The Robot drill-in screen causes the SECU0019 alert.The section was updated to receive live updates.
BUG-654551The assignments are not completed properly after the upgrade.The issue was resolved.

* For internal tracking purposes

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