Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Understanding when a robot needs attention

Updated on October 7, 2021

A robot displays a red icon on the Work groups, Robots and Dashboard pages in a number of scenarios.

  • The number of assignments equals or exceeds the configured threshold. You can set this value by editing the Max capacity setting of an assignment type.
  • The connection to the robot is lost. This means that a robot did not send a heartbeat signal to Pega Robot Manager within the expected period of time, known as a heartbeat interval.
  • The last automation took longer than expected to complete. This value is controlled by Max automation run time (seconds) setting of an assignment type.
  • The number of assignments that the robot failed exceeds the currently defined threshold. You can set this value at the work group-level. For more information, see Handling underperforming robots.
  • The robot cannot access an application that is required for automation.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us