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Using Pega Robot Manager

Updated on October 7, 2021

Use Pega Robot Manager to manage and deploy automation packages to both attended robotic desktop automation (RDA) and unattended robotic process automation (RPA), monitor the performance, health, and throughput of your RPA robots; and manage the life cycle of your RPA robots, including manual start and stop, and defining scheduled actions to enable more throughput when the workload is high.

You can also create and view reports on robot health, exceptions and usage data.

  • Pega Robot Manager dashboard

    The Pega Robot Manager dashboard is a centralized workspace that displays operational information about your robotic process automations and key performance indicators, such as the status of your robots or cases that are past their service-level agreement (SLA).

  • Managing work groups and assignment types

    You can use Pega Robot Manager to manage your work groups and assignment types in several ways.

  • Auto-balancing robot workload across work groups

    Pega Robot Manager uses Auto-balancing to dynamically move robots between work groups to maximize robot efficiency and ensure robotic work assignments are processed within SLA.

  • Managing robots

    You can start, stop, terminate robots, and move them between work groups.

  • Scheduling robots

    You can set schedules for robots, which reduces the manual effort of managing robots. Robots can be stopped outside of working hours or moved between work groups to provide assistance during known peak hours.

  • Automation package basics

    To successfully automate a task, a robot must first load an automation package that contains the instructions necessary to run the automation.

  • Learning about robot issues through notifications

    You can improve your experience with Pega Robot Manager by enabling gadget and email notifications.

  • Collaborating with Pega Robot Manager users

    As a user of a Pega Robot Manager application, you can use the out-of-the-box Spaces feature to collaborate on any area of interest. Spaces foster collaboration and improve productivity by providing a unified tool for sharing and developing ideas.

  • Assign to Robot Queue

    You can define case statuses within the Assign to Robot Queue: Setting case status based on robotic automation status smart shape.

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