Daily summary

The Daily summary widget displays the high-level activity metrics of your robotic work pool for a specific date. Based on the date that you select, the widget displays the number of robots that are active across all work groups, the percentage of time that the robots spent working on completing assignments, and how much time robots spent being ready for new work assignments, but when no assignments were available. In addition, you can view the number of assignments completed across work groups, and how many times robots were moved between work groups.

Daily analysis

The Daily analysis section provides multiple categories of detailed performance data for robots or work groups in the form of interactive diagrams and charts. You can toggle between the Robots view and the Work groups view, depending on the type of data that you want to review.

Robot volumes and work group volumes

Provides an hourly display of how workloads changed across work groups in relation to the number of assigned robots or completed assignments, depending on the selected view.

By analyzing robot and work volumes data, you get a clear view of how robots work and how they are being used.

Robot activity

In the Robots view, the Robot activity chart provides detailed information about which robots worked in which work group, when and how the robots were started, and how the status of the robots changed during the time that they were assigned to a given work group.

Use the robot activity data provided to better understand how your robots are used throughout the day. For example, if scheduled robots spend more time requesting new assignments than working, this might indicate that you need fewer robots to efficiently process the incoming work. Freeing up redundant robots so that they are available for other work groups means that the robots will be used more efficiently.

For more information and a sample use case that demonstrates how to read the Robot activity chart, see Robot activity chart.

Performance

In the Work groups view, this chart provides a high-level performance breakdown for each work group, as well as the number of assignments, process time, and rates of missed SLAs and errors.

You can gather various types of operational intelligence by investigating the Performance chart. Your observations can help you to increase the efficiency of your robotic workforce. For example, if you created a schedule, but the robots are spending a significant amount of time in the Ready state, it might indicate that you have over-provisioned the work group’s schedule. If you have no schedules, but the length of time that the robots spend in the Ready state is still high, you might want to enable the work group for Auto-balancing, so that robots can be transferred to other groups instead of being left to idle.

In addition, the Performance chart data might point to some system issues. For example, an increase in the length of time that the robots spend in the Not ready state indicates that Pega Robot Runtime has issues. In this case, either the robots cannot access all target applications, or the automation needs fixing.

Performance timeline

You can see the performance timeline chart in the Work groups view. This chart provides an hourly breakdown of how your robots were utilized across work groups during the day. Various types of operational metrics allow you to track tracking whether your robotic workforce is achieving your business goals. Color-coded data is presented in a visually clear way, which simplifies tracking the automation success rates and detecting potential issues or bottlenecks in your operational results.

For more information, see Performance timeline metrics.

In the following example, you can view the percentage of SLAs missed at a specific time of day in a work group. You can correlate this data with the number of robots that worked in that work group at the time when the SLAs were breached. Then, you can check whether the data from previous days suggests a similar trend. Based on the insight that you gained, you might want to turn on Auto-balancing for the work groups, schedule robots to work in that work group, or increase the SLA priority.