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Configuring notification thresholds

Updated on December 20, 2022

Pega Robot Manager can notify users of unexpected behavior or errors by webgadget and email.

To learn more about creating notifications, notification channels, and notification preferences, see Engaging and notifying stakeholders.
Note: To see notification preferences, you must define at least one case type.
  1. To be able to send notifications, first configure an email account.
  2. Set the Public Link URL to the following format: http://<host>/prweb/PRServlet.
    For more information, see Configuring the public link URL.
  3. Optional: Customize the default notification thresholds:
    1. In the navigation panel of Dev Studio, click Records.
    2. Expand the Decision category, and then click Decision Table.
    3. In the @baseclass class, click the pyGetThresholdByNotificationType decision table, and save the table to your application ruleset.
    4. Modify the default values of relevant notification types:
      • pyNotifyAutomationExceedsExecution – a notification is triggered when the time it took a robot to complete the automation was longer by the specified percentage than the value specified for the originating work queue. Default value: 20 (%).
      • pyRobotQueueExceedingCapacity – a notification is triggered when pending items in any robotic assignment type (work queue) reaches the specified percentage of capacity. Default value: 80 (%).
      • pyNotifyWorkQueueHasPastSLA – a notification is triggered when an assignment in a robotic queue (assignment type) reaches a specific percentage of the SLA deadline. Default value: 80 (%).
      • pyNotifyRobotFailuresReachThreshold – a notification is triggered when a robot reaches a specific percentage of allowed failures within the alert evaluation time. Default value: 80 (%).
      • pyNotifyRobotReachConsecutiveFailuresThreshold – a notification is triggered when a robot reaches a specific percentage of the allowed consecutive failed assignments. Default value: 80 (%).
      • pyNotifyRobotReachedNotReadyThreshold – a notification is triggered when a robot exceeds s specific percentage of the predetermined time in which a robot can remain in the Not ready state. Default value: 80(%).
    5. Modify the labels in the user interface so that they match the customized values.

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