For robots that fail their assignments too often, configure work
group-specific thresholds to stop the robot from working in the current work group if
these specific thresholds are exceeded.
Pega Robot Manager
stops every robot that reaches or exceeds any of the failure thresholds.
In the navigation pane of Pega Robot Manager, click Unattended RPAWork groups.
Select the work group whose failure thresholds you want to modify.
In the Settings widget, click the
Optional: To modify the failure thresholds for the robots in the work group, update the
properties you want to change:
To modify the number of consecutive failed assignments that the
assignment type can accept for each robot within the alert evaluation time,
update the Consecutive failures property value. The
default value is 5.
To modify the percentage of failed assignments that the assignment type
can accept for each robot within the alert evaluation time, update the
Failed automations threshold per robot (%)
property. The default value is 20.
See the following figure for reference:
Optional: To prevent robots from stopping based on threshold settings for consecutive
failures and failed automations, complete the following steps:
In the Consecutive failures field, enter
-1 or any negative value.
In the Failed automations threshold per robot
(%) field, enter 101 or any value
Caution: Enabling Robot Manager to stop underperforming robots is the
most efficient solution for preserving the integrity of the cases in
assignments and completing the work successfully within the required
service-level agreements (SLAs). Only disable these settings if this meets
your business needs.
Click Submit to confirm your settings.
Optional: Review the intervals that are related to failure thresholds, and adjust values
as needed based on your business objectives.
For example: You can determine how long a robot can remain in the
APPLICATION NOT READY state before being shut
down, or how long to prevent an underperforming robot from moving between work
groups and performing additional assignments.
Optional: Adjust the default notification thresholds to your business needs.
With meaningful notification thresholds, you can learn about robots that are
approaching a failure threshold through web gadget or email notifications. This
way, you can attend to a failing robot before Robot Manager stops that robot. For more information, see
Configuring notification thresholds.