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Handling underperforming robots

Updated on December 20, 2022

Pega Robot Manager monitors failed robotic automations over a period of time to stop underperforming robots. By identifying and stopping robots that fail their assignments too often, Robot Manager reduces the total number of failed assignments. In addition, this strategy reduces the maintenance effort needed from human operators to either re-process or delete such assignments.

You can influence how Robot Manager evaluates robot performance by using the following failure threshold types that are applicable at the level of a specific work group:

  • The number of consecutive failed assignments within the alert evaluation time
  • The percentage of failed assignments within the alert evaluation time

In addition, Robot Manager sends warning messages about robots that are approaching a failure threshold. In this way, an administrator can deal with failing robotsFailing robots before Robot Manager stops those failing robots.

  • Understanding robot failure thresholds

    Learn about failure thresholds and other settings that specify how Pega Robot Manager determines whether robots are underperforming.

  • Configuring robot failure tolerance

    For robots that fail their assignments too often, configure work group-specific thresholds to stop the robot from working in the current work group if these specific thresholds are exceeded.

  • Previous topic Configuring Pega Robot Runtime to send robot activity logs to Pega Robot Manager
  • Next topic Understanding robot failure thresholds

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