Organize robots into work groups that are customized in order to meet a specific business objective. For each work group of robots, create assignment types (work queues) that hold the work to be assigned to robots.

You can get an overview of all your existing work groups, see how many robots and assignment types there are in each work group, and see if any issues in a work group need to be addressed. In addition, you can create a new work group.

Pega Robot Manager provides several ways to modify work group settings. To modify multiple work group settings from one place, use the Edit option on the Work Groups page. You can change the work group name, names of assignment types, and how the robots in this work group prioritize assignments, such as by Auto-balancing, by urgency, or by assignment type.

As robotic work evolves, create appropriate assignment types for work groups. In Pega Robot Manager, when you create a work group, you also create at least one assignment type for the work group. During this initial setup, you might not know all of the assignment types that you want to include in the work group. After initial setup, continue to create assignment types for work groups as needs change.

You can save time and clicks by modifying multiple settings for an assignment type from the Edit option provided for each assignment type within a work group. Use this option to update: the name of the assignment type; the maximum threshold for queued assignments; the length of time in which the automation is expected to complete; and the estimated monetary value that will be saved by performing one automation.

Robots can retrieve assignment types by using one of the following settings: by urgency; or according to the order that assignment types are listed on the work group page. By default, robots retrieve assignments based on the urgency of assignment types.

After you start an assignment type, active robots start processing assignments of that type. You can stop an assignment type if an application that is required for the automation is currently down, or if you want robots to focus on more important assignment types.

In Pega Robot Manager you can configure settings for assignments. For example, you can specify how many assignments can be in the queue before a warning message is displayed.

Keep your system updated by deleting work groups that are no longer needed. You can also delete unnecessary assignment types from a work group to prevent robots from pulling work from these assignment types.

Each Robot sends a heartbeat (periodic message) to your Pega Robot Manager application to indicate that the robot is still running and available.

If an assignment is not successfully processed (an automation failed for that assignment), you can re-queue it so that it can be processed again, or you can skip the processing of the automation by manually continuing the flow in a case type. You can also re-queue multiple failed assignments at one time.

Pega Robot Manager monitors failed robotic automations over a period of time to stop underperforming robots. By identifying and stopping robots that fail their assignments too often, Robot Manager reduces the total number of failed assignments. In addition, this strategy reduces the maintenance effort needed from human operators to either re-process or delete such assignments.

Keep your robots in check by configuring the frequency with which various events occur in relation to robot performance and health.