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Re-prioritizing assignment types

Updated on December 20, 2022

Robots can retrieve assignment types by using one of the following settings: by urgency; or according to the order that assignment types are listed on the work group page. By default, robots retrieve assignments based on the urgency of assignment types.

  1. In the navigation pane of Pega Robot Manager, click Unattended RPAWork groups.
  2. Click the work group that contains the assignment type that you want to re-prioritize.
  3. In the Assignment types section, review the current prioritization setting, which is displayed next to the Pencil icon, as shown in the following example:
    Current prioritization setting next to the Pencil icon
    Current method of prioritized by most urgent is shown next to the pencil icon.
  4. To change the setting, click the Pencil icon.
  5. Perform one of the following actions:
    • To prioritize by assignment type, select the Assignment type radio button, and use the drag handles to reorder the list.
    • To prioritize by urgency, select the Most urgent radio button.
  6. Click Submit.

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