Robot Manager provides a variety of predefined roles that you can assign to new users. These roles define a set of permissions for users to perform specific types of tasks.

For example, the Robot Manager administrator role, Developer role, and User admin role can access the Robot Manager portal directly through a browser window. These roles can then manage robots, manage other users, modify robot configuration files, view reports, adjust auto-balancing, schedule robots, and so on.

In Robot Manager, the Runtime user role is also important. As a robotic service administrator, you typically grant the Runtime user role to robot operator accounts which either assist case workers (for example, call center agents), or perform unattended background activities. To operate correctly, robot Operator IDs must access Robot Manager indirectly through a service connection to retrieve automation packages and configuration file updates.

Depending on your security policy and the implementation of your robotic solution (unattended or attended), you can authenticate various user roles through either basic or single sign-on (SSO) methods.