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Viewing work assignments that timed out

Updated on December 20, 2022

View work assignments that have timed out to diagnose the cause of the issue. A work assignment is considered to have timed out when a robot that accepted an assignment does not report that the assignment was successfully completed before a certain length of time has passed.

If the length of time that passed since the robot accepted the assignment is higher than twice the value of the Max automation run time setting for an assignment type, then the assignment is classified as timed out and is moved to the Timed-out robotic automations work queue.
  1. In the navigation pane of Pega Robot Manager, click Unattended RPAIssues.
  2. Click the Time-outs tab.
What to do next: Review each time-out to determine the current status of the work actually completed by the robot. If the robot was not able to begin processing of the assignment, you can re-queue the assignment for processing by another robot.

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