Pega Robot Manager is constantly improving your user experience
and the efficiency of your robotic workforce. This article provides a summary of new
features and key improvements.
Download Pega Robot Manager from one of the following locations:
introduces a queue processor that automatically performs updating
activities when updating Pega Robot Manager from
version 8.6.1 (or earlier) to version 8.7.3.
The updating activities relate to:
associating robotic assignments to SLAs
updating records to reflect changes in database schema
purging redundant history tables
Note: After updating Pega Robot Manager, you must restart the server to
execute the above updating tasks automatically. The restart is
required in order to add the queue processor. For more
information, see Completing post-update tasks
Pega Robot Manager 8.7.2
Released on March 16, 2022
This maintenance release of Robot Manager focuses on
improving user experience by addressing minor issues. For more information, see
Resolved Issues in 8.7.2.
Pega Robot Manager 8.7.1
Released on January 28, 2022
See the following list for a summary of what changed:
You can now manage work groups and assignment types and their associated
settings directly in Pega Robot Manager:
You can now modify several work group settings from a single
location in Robot Manager. In the new
Edit work group dialog box, you can
change the work group name, names of assignment types, and how the
robots in this work group prioritize assignments, such as by
Auto-balancing, by urgency, or by assignment type.
You can now delete the work group in Robot Manager. When you delete a work group,
the system deletes all assignment types that are associated with the
work group. Additionally, you can delete a specific assignment type
from a work group if it meets specific criteria.
Caution: Deleting an
assignment type that is referenced in a case type prevents the
case from completing. When deleting work groups and assignment
types, it is important to verify that case types in Dev Studio are not using the assignment type
that you plan to delete.
When you create a work group, you also create at least one
assignment type for the work group. During initial setup, you might
not know all of the assignment types that you want to include in the
work group. After initial setup, you can now continue to add
assignment types for work groups directly in Robot Manager as needs change. A new
Add assignment type link is available
under the list of assignment types for each work group.
You can modify assignment type settings from a new
Edit option that is provided for each
assignment type within a work group. By using this option, you can
update the name of the assignment type, the maximum threshold for
queued assignments, the length of time in which the automation is
expected to complete, and the estimated monetary amount that will be
saved by performing one automation all from one dialog box.
This release includes the following improvements that make it easier to find
and manage packages:
The Packages landing page now displays only the
list of the packages that are associated with the Robot Manager application.
The Packages landing page now includes the
version of Robot Runtime that is
required for each assigned package in the work group, department,
and user screens.
New filters and search capabilities across all views make it easier
to find information, particularly if your organization has a large
number of assignments.
The Users and Departments pages
include new filters and search capabilities. You can search by name or
identifier. These pages also now include the required Robot Runtime version for each assigned
package.
In preparation for the security enhancements in Robot Runtime version 21.1, Robot Manager now supports signing packages,
encrypting packages, or both. Note: For Robot Runtimeversion 19.1, the current
capability for signing packages from Pega Robot Studio
is still available.
Robot Manager now tracks all the attended and
unattended Pega Robotic Process Automation (RPA)
licenses. You can access this information by using a custom report.
Pega Robot Manager 8.6.3
Released on March 31, 2022
This maintenance release of Robot Manager focuses on
improving user experience by addressing minor issues. For more information, see
Resolved Issues in 8.6.3.
Pega Robot Manager 8.6.2
Released on October 1, 2021
See the following list for a summary of what changed:
When updating to Robot Manager version 8.6.2, you
can adjust your existing data access layer (such as database tables and classes)
in just a few clicks to reflect the improvements in the latest release and
prevent system issues. In addition, a new icon in the Robot Manager header informs of any recommended
post-upgrade tasks: The new icon indicates post-update tasks to perform
Robot Manager performance was improved by creating
dedicated audit tables for Robot Manager
History classes. The new tables reduce the query time by
eliminating the need to rely on the Pega Platform
pr_history table and pr_history_data
table, simplify data migration, reduce maintenance costs, and facilitate
understanding of the actual amount of data that Robot Manager stores.
See the following table for the
list of classes that now have dedicated audit tables:
Classes with dedicated audit tables in Pega Robot Manager
For more information on how to purge redundant tables after
the data was moved to dedicated Robot Manager
history tables, see Completing post-update tasks.
Pega Robot Manager 8.6.1
Released on May 14, 2021
See the following list for a summary of what changed:
The new interface for Pega Robot Manager moves menu items
to a left-side navigation bar, improving navigation, accessibility, and user
experience. The new theme provides a more intuitive and engaging environment
for the management of your robotic workforce.Improved navigation in the Pega Robot Manager portal
The Robot Manager user interface now has
breadcrumbs that increase the user awareness about where they are in the
application, facilitate exploration, and provide a quick way to return to
the previously visited pages. For example, breadcrumbs can prove useful when
managing users, robots, or reviewing various settings in each work
queue.
Pega Deployment Manager facilitates migrating Robot Manager applications and the package repository
contents between environments. This solution removes the need to manually
download and upload package components or generate multiple copies of the
same package. For more information, see Migrating Pega Robot Manager applications by using DevOps.
Robot Manager users can provide comments, share
content, or exchange ideas by using Spaces. By providing an entry point for
sharing and developing ideas, Spaces facilitates collaboration and increases
productivity. For more information, see Collaborating with Pega Robot Manager users.
Automations that completed, but encountered an error with outcome processing
on the Robot Manager side, are now classified as
unexpected errors on the Issues tab. This reduces the
likelihood of confusing automations that did not complete (on the one hand)
with automations that were completed with errors (on the other hand). For
more information, see Viewing work assignments with unexpected errors.
Adding new users is simplified because you now can configure a custom
operator ID other than an email address. For more information, see:
Robot Manager was improved to prevent
unnecessary alerts of the following types:
PEGA0053 alert - Caused by the
D_pzCaseAssignmentsPastSLA being reloaded
frequently.
PEGA0053 alert - Caused by the
D_pxFetchEntityHierarchy data page being reloaded
frequently.
SECU0019 alert - Caused by the following exception:
Unauthorized request detected : Unregistered request
encountered with params pyActivity:pzRunActionWrapper
pySubAction:runAct pzActivity:pzMapChannelDataToClipboard
eventSrcSection:Data-Admin-Operator-ID.pyRoboticOperatorContent
Pega Robot Manager 8.5.3
Released on July 28, 2021
This maintenance release of Robot Manager focuses on
improving user experience by addressing minor issues. For more information, see
Resolved Issues in 8.5.3.
Pega Robot Manager 8.5.2
Released on January 27, 2021
See the following list for a summary of what changed:
Auto-balancing uses work group priorities to determine how the system
assigns robots when there are not enough robots available to complete all
assignments across work groups on time. For more information, see Auto-balancing robot workload across work groups.
The new Auto-balancing tab under the
Settings menu provides a management center for
Auto-balancing and SLA priority for all work groups in the current
application. For more information, see Designating work groups for auto-balancing of robot workload.
The analytical dashboards now include the Performance
and Performance timeline widgets, which provide both
daily and hourly analysis of robot performance across work groups. For more
information, see Analytics.
Auto-archiving and auto-purging of old, or obsolete, Pega Robot Runtime operational data now helps maintain the
optimal performance of your robotic solution. For more information, see
Cleaning up Pega Robot Runtime
operational data. In work groups enabled for Auto-balancing,
Robot Manager now automatically stops robots
when no further work is available in a work group. Such robots can then move
to higher priority groups to ensure that critical tasks are completed on
time.
Pega Robot Manager 8.5.1
Released on October 6, 2020
See the following list for a summary of what changed:
A new feature called Auto-balancing simplifies robot administration because
you no longer need to manually move robots between work groups during peak
periods or create schedules. For more information, see Auto-balancing robot workload across work groups.
Robot Manager now detects and stops
underperforming robots, which reduces the number of failed assignments and
decreases the maintenance effort needed from human operators to clear such
assignments. For more information, see Handling underperforming robots.
Robot Manager can now control the repository of
automation packages. You can now fully comply with your policy for data
storage by having an option to store automation packages remotely. For more
information, see Storing robotic automation packages in Pega Robot Manager.
Downloadable Robot activity logs provide insight into the root cause of
processing failures. For more information, see Downloading robot activity logs.
New alerts to notify you about robots that consecutively fail their
assignments (ROBO0010), or robots that cannot recover from the
Not ready state (ROBO0011). For more
information, see Performance and security alerts for Pega Robot Manager.
The list of available robot status types now includes the
Started status type. For more information,
see Robot status types.
